Q. Is my prepaid card a normal debit card
or credit card?
A. The Prepaid Card account is not a credit card, charge card or debit
card. Your prepaid MasterCard® card is a re-loadable card that carries
a value equivalent to that loaded on to the card. Each time you use your
card, the value of the purchase is deducted from the funds available on
the card. In no case may transactions be authorised for purchases where
the value is greater than the balance available on the card.
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Q. I would like to purchase a prepaid card
how do I do this?
A. Simply visit www.pixpaycard.com and click the Apply
Now tab located at the top of the screen. Once selected simply follow
the easy step by step instructions and apply for your card.
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Q. Is there a need to sign an agreement
or accept any terms and conditions?
A. Upon application for any Pixpay product the applicant
must accept the terms and conditions set out by Pixpay.
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Q. When do I receive my card?
A. Upon approval of your application for a prepaid card, your card will
be sent to you within a period of one week.
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Q. How long does it take to be approved
for my prepaid card?
A. Your application can be accepted immediately through the www.pixpaycard.com website subject to passing our approval process.
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Q What do I need to do once I receive my
card?
A. Upon receipt of your prepaid card you must clearly sign the back in
the box highlighted authorised signature. Activation instructions will
be highlighted in the card carrier, your card must be activated through
the Pixpay website before the any funds can be accessed
or loaded onto your prepaid card.
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Q. Can I top up my prepaid card?
A. Yes, your Pixpay Card prepaid card can be topped up
subject to the maximum balance available on your card. Your card can be
topped up by SMS, Telephone, through the Pixpay website
or at participating top-up locations. Further information
about how to top up your card can be found here.
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Q. How long does it take for a top-up transaction
to be available on my card?
A. Debit card loads performed online are available instantly!
Any deposits made into our Barclays account will first need to be cleared. Once cleared, they will be loaded onto your card within 3 working days.
Deposits made at any authorised payzone outlet will be available the next working day.
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Q. When do I get my PIN number?
A. You shall receive you PIN number within five working days of your card
arriving.
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Q. I have received my card and it does
not work?
A. Upon receipt of your card you will be required to activate your card
via the Pixpay website. Your card must be activated for
use before any funds can be loaded or topped-up onto your card.
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Q. My card no longer works, why?
A. Your card may not work for a number of different reasons.
- Your card is damaged and the mag-stripe or chip cannot be read.
- You no longer have any balance available on the card.
- The card has been blocked for security reasons, see terms and conditions.
- Your card has expired. Check the expiration date stated on the card.
- For help contact Customer Services on cservices@pixpay.com.
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Q. Should I expect to receive a monthly
statement?
A. You will not receive monthly statements. However, your full transaction
history including your current balance is available through the Customer
Lounge section on the Pixpay website.
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Q. What happens if I have purchased an
item that I wish to return?
A. Your card will be credited subject to the affiliates refund policy.
In some cases the affiliate may chose to provide a cash refund or a credit
voucher.
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Q. Is there a limit as to how many prepaid
cards I can hold?
A. Yes, there are limits as to how many prepaid cards you may have. These
limits are subject to the Terms and Conditions between you and Pixpay.
The limitations may vary subject to card type. See our Terms and Conditions.
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Q. How does my prepaid card work?
A. Your prepaid card is a card that you can use to pay for goods and services
at locations displaying the MasterCard® acceptance mark. If your card
is Chip and PIN you may be asked for your PIN in-order to authorise particular
transactions. Funds will be immediately debited from your card upon authorisation
of any transaction. A full transaction history can be viewed through the
Customer Lounge section of the Pixpay website.
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Q. Where can I use my prepaid card abroad?
A. Your card can be used for purchases of products, goods and services
at any location that accepts MasterCard®. The MasterCard® cards are accepted
at over 25 million locations and over 1,000,000 ATMs worldwide, In addition
your card is activated for use online wherever MasterCard® cards are accepted.
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Q. Will I earn interest on the balance
in my prepaid card account?
A. No, you will not earn any interest on your balance on your prepaid
account. Your prepaid account is not an interest bearing account.
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Q. What do I do if I change any of my
personal details?
A. If at any time you change any details that are tied to your prepaid
account you must inform Pixpay immediately. These details
include your name, phone number, email address or home address. Pixpay reserves the right to contact you at any time in relation to
the security or misuse of your card. If at anytime you chose to close
your prepaid account and request a balance refund and Pixpay does not have your correct address, Pixpay will not
accept any responsibility for loss of funds.
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Q. How do I cancel my prepaid card?
Your card can be cancelled by contacting Customer Services or by writing
to Pixpay. Cancellation of your account may incur a fee: consult the Terms
and Conditions for further details or visit our website at www.pixpaycard.com
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Q. What happens when my prepaid card
expires?
A. Any Pixpay Card prepaid card is valid for 24 months.
Upon expiration your card will no longer be available for use. We may
automatically send you a replacement card with all available balance on
your new card. Replacement cards incur a fee, please consult the Terms
and Conditions for further information.
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Q. What happens if my card is lost or
stolen?
A. If you suspect that your card has been lost or stolen you must report
it immediately to Pixpay on +44(0)20 7665 0009. You card
will then be cancelled and a replacement card will be sent to you subject
to a replacement fee stated in the Terms and Conditions.
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Q. What are the fees for using my prepaid
card?
A. All fees and charges are available through our Terms and Conditions
which are provided when you apply for your card. Details are also available
via our website at www.pixpaycard.com
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Q. What happens if I lose my PIN?
A. You must inform customer services on +44(0)20 7665 0027 in-order
to request a new PIN. You will then be sent a new card subject to a replacement
fee and your previous card will be void. Your replacement card will be
credited with any balances held in your Crew Card account.
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Q. Are there any withdrawal limits?
A. There are withdrawal limits subject to card type. Please consult
the Terms and Conditions for any further information.
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Q. Can I use my card online?
A. Your card is activated for use online at any retailer that displays
the MasterCard® acceptance mark.
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Q. Who can apply for a card?
A. Anybody over the age of 18 can apply for a card. Since the
card is not a credit card no credit checks are required by Pixpay.
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Q. Do I need good credit rating in-order
to apply for a card?
A. No. Since you cannot spend more money than the available balance
on the card, the card issuer does not assume any risk and, therefore,
is not concerned with your credit rating.
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Q. How is the currency exchange rate
calculated when the card is used outside of my country?
A. MasterCard® supply the currency conversion rates to all card
issuers on a daily basis.
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Q. What if I change my mobile number?
A. We advise that whenever you change your mobile number you
contact customer services as the SMS functionality will not work with
your phone unless it is registered first.
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Q. What happens if I do not register
my mobile number to my prepaid account?
A. If your phone is not registered to your prepaid account you
will not be able to use the SMS top-up and transfer functionality available
to your card.
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Q. How do I register my mobile phone
to my prepaid account?
A. Upon application of your prepaid card you are advised to register
your mobile number as part of the application process.
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